Delph-based insurance brokers, M & C Risk Solutions, were incorporated in September 2012, the company has grown exponentially over the last decade and its revenue and client base continue to expand on a rapid trajectory.
In a sector where customer loyalty is hard won, the team are rightly proud that their two key drivers in growth are a client retention level in excess of 97 per cent and the majority of their new business comes by way of client referral and recommendation.
The company’s customer base is diverse, ranging from local sole traders to multinational PLCs. They have large portfolios of business across the construction, transportation, waste, property and legal sectors.
Every client, regardless of premium size, has their own dedicated account handler and claims executive who are all happy to transact via telephone, email or in person.